Best in 7 days
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Description
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Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
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Best in 7 days
Best in 7 days
Best in 7 days
Best in 7 days
4.6 ★★★★★
Based on 1074 reviews
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Product Reviews
★★★★★ 5
Well, worth it
Well worth it my robot vacuum stopped working properly. It would not find it’s station and would wonder until the battery died. I was able to get a refund and buy a replacement.
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Reviewed in the United States on January 12, 2026
★★★★★ 5
Fast and no hassle protection of your expensive product purchases
Had an issue with my expensive floor cleaning robot breaking after less than 2 years (i.e. 1 year in to this 3 year extended protection plan). After submitting an online claim, they sent me a 1 page form to fill-out and provided a shipping label to return the large and heavy robot. Within 3 days, they sent me an email saying they couldn't repair it and provided a FULL-REFUND via an Amazon gift card # which successfully credited to my Amazon account.
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Reviewed in the United States on January 4, 2026
★★★★★ 5
Refunded unrepairable roborock
great way to protect any purchases. RoboRock was unrepairable by Asurion service center and refunded the amount.
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Reviewed in the United States on May 29, 2026
★★★★★ 1
HORRIBLE CUSTOMER SERVICE!
Bought 3 year warranty for new Dyson vacuum for $76. On day 2 the battery for vacuum would not lock into place. In order to have a functioning vacuum as quickly as possible, I purchased a second battery from Amazon. That resolved the problem, proving the battery was the problem, not the vacuum. I filed a claim with Assurion, which included sending photos, receipts, etc. The claim was still "processing" for a week. I got on a chat with Assurion, and for nearly an hour I tried to explain why it was unnecessary for me to return the whole vacuum. I asked for a supervisor, but they advised me to call because no supervisor was available. I called, and after finally getting through the computer system, I got the same run around. Finally a supervisor came on the line to tell me that this was actually an Amazon or a Dyson problem, and that I would need to return the entire vacuum. Also they would not "reimburse" for the battery I purchased. I never wanted reimbursement, I only wanted a functional battery - which is what I paid for. The supervisor told me I could "contact" Amazon. Everyone knows there is no human to contact at Amazon. You can keep the product, or you can return the product. As previously stated, I do not want to return the vacuum. Finally, the supervisor connected my call to Dyson. They refused to help me because I purchased the vacuum through Amazon. After two wasted hours, I ended up just where I suspected I would...without any help at all. I am going to try to "return" the useless Assurion warranty.
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Reviewed in the United States on February 18, 2025
★★★★★ 5
Great service, no hassles
Great service. I'm now buying their protection with every valuable purchase. Keep up the good work.
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Reviewed in the United States on May 3, 2026
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